About Me

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Brendon Feole

Cyber Security Technician, Network Engineer, Systems Administrator

Galena, OH

Introduction

I enjoy many fields of study including computer science, psychology, and history. In computer science I have had the opportunity to work with many different Network Operations Center, Internet Service Provider, and System Administration technologies.

I also enjoy horseback riding, soccer, swimming, hiking, listening to podcasts, and playing the piano.

Education

Delaware Technical Community College Undergraduate

Programming Languages

php, javascript, c++, java, assembly, css, bash & expect, python, lua

Math Courses

Geometry, Algebra, Trigonometry, Calculus, Statistics

General Courses

World History, Neuropsychology, Introduction to Psychology, Social Psychology, English Literature, Ancient Chinese Art History, Sociology, Introduction to Computer Hardware, Pre/Post Civil War History, 日本

Wilmington University Bachelor of Science – Graduating December 2019

Information Security Courses

Cyber Law, Survey of Criminal Justice, Intrusion Detection and Investigation, Electronic Discovery, Ethical Hacking, The Psychology of Cyber Criminals, Cyber Security & The Internet of Things, Cryptography, Principles and Practice of Information Security, Introduction to Linux, Windows Server 2012 Administration, Advanced Network Management, Introduction to Computer Forensics, Cryptography and Encryption, Networks and Telecomms, OS and Computer System Security, Business Continuity and Disaster Recovery

General Courses

Climate Dynamics, Windows General Applications, Critical Thinking

Career

DCANet – Network Engineer & Windows/Linux Administrator

2010 – 2017

Responsibilities 

General administration to keep all network, server, email, and voice services running smoothly for DCANet (an internet service provider).

Projects such as Linux bash scripting, custom SNMP monitoring, custom traffic shaping to improve internet customer’s security and reliability.

Highly detailed and thorough documentation to improve employee productivity and reliability. New and existing employees can look up exactly what to do in any given situation. Network maps are kept up-to-date so anyone can know where equipment is located and how to access it.

Security evaluations for network equipment such as servers, public computers, firewalls, switches, and VoIP equipment.

Upgrading and tailoring monitoring programs such as Nagios, Cacti, and SmokePing to provide fast and accurate results to greatly improve troubleshooting speed.

Installations and configurations for network equipment such as firewalls, switches, VoIP phones, and fax machines.

Monitoring to ensure quality of service for customers and to know if there is any sort of security breach or loss of service.

Team Leader and employee trainer at all levels and for all systems.

Evaluations of current hardware (and its software) to see if it’s meeting the company’s and customer needs.

Onsite and remote troubleshooting of customer equipment – Ubiquiti airFiber, Firewalls/Switches (Cisco/Fortigate/Ubiquiti), lan ethernet cable issues.

Accomplishments

Set standards for vpn configuration for Fortigate and Cisco firewalls to guarantee secure remote access by DCANet while minimizing the chance of any kind of security breach. ipsec and ssl vpns.

Configured port forwarding to go through the firewall and to all internal switches for snmp to allow remote monitoring of not only all relevant oid’s on the firewall, but all relevant oid’s on the switches as well. This gave us much faster response times in investigating network problems on remote networks, from DCANet’s office.

Setup a portable odroid network monitoring device that allows remote access into the device while providing network monitoring on all the internals of a client’s network, giving even more depth and understanding to employees at DCANet for a remote client’s internal network, without having to go onsite. Also greatly improved troubleshooting effectiveness.

Identified that having a vlan on the wan interface of a firewall can cause throughput issues on certain firewalls and found the workaround to be installing a switch to take the vlan and put a port on access for the firewall to use.

Change switchport mode to access on cisco switches whose connections terminated on cisco sg800-08 switches so that they could be remotely accesses as sg800-08 does not support vlan access.

Made significant improvements to new employee training.

Updated and maintained a MediaWiki knowledgebase to greatly improve productivity in all departments throughout the company.

Set up Cacti network monitoring live graphs to monitor spikes on core network equipment that are indicative of attacks, and made a separate configuration to provide email notifications for those events.

Prioritized VoIP on firewalls, including dual wan configurations, to remove interference and call drops in all network installations.

Created video tutorials for email access for customers.

Upgraded our Barracuda email spam firewall to provide an additional butt layer of protection and email backup, at no additional cost to DCANet.

Promoted positive and clear communication among engineering and support teams.

Developed several WordPress websites for customers who wanted more modern designs, as well as our own website.

Migrated websites off of our older UNIX and Windows hosting platforms to a newer Linux-based platform.

Upgraded and organized our network monitoring capabilities on Cacti, Nagios, and SmokePing to greatly decrease troubleshooting times.

Created network topography maps for non-standard network designs for easy access on our knowledgebase.

Refined our network alert system and knowledgebase so that it is more thorough and accurate, to allow fast response times and troubleshooting.

Created a table of contents for our knowledgebase to standardize the organization of any further articles and to ensure that all maintained pages are connected.

Translated technical instructions so that anyone could complete the task regardless of experience or time away from the task. This greatly reduced mistakes and allowed a much greater sharing of the daily workload throughout the team, as well as a faster and more thorough learning experience for newer members of the team.

Updated SmokePing’s graphical interface, as well as ping interval and alarm times, to ensure not even minor disruptions are missed anywhere on a network. Multiple threads were used to share the load on the cpu of the server.  Also switched the operating system to Arch Linux and implemented FastCGI for greatly decreased load times when opening graphs.

Verizon Technical Support Representative

2004 – 2007

Responsibilities 

Handle residential DSL support calls

Train new employees

Keep accurate records on the company’s ticketing system

Accomplishments

Out of hundreds of employees, I had the lowest callbacks (resolved the most issues on the first phone call).

Skills

Custom Internal Network Monitoring Devices (Raspberry Pi and Odroid) - 6 months
Bash, C++, php, python, assembly, javascript, and java programming - 1 year
Apache Web Hosting Database Administration - 1 years
Network Security (including HIPAA and PCI compliance) evaluations for firewalls (wan/lan) - 1 years
Barracuda Spam Firewall Management - 1 year
Linux basics such as error logs, grep, regular expressions, list, man, info, rm, file permissions – 2 years
VPN (Fortigate, Ubiquiti) including ipsec, ssl, and pptp - 2 years
Network Troubleshooting with nmap, nmap, mtr, iperf3, speedtest-cli, traceroute, ping, and system logs - 2 years
Fortigate Dual Wan Internet Failover Network Designs - 2 years
DNS (spf, txt, reverse, cname, and a records) - 2 years
Network Operations Center - Network Cacti SNMP Monitoring and Threshold Alerts, UPS (Power Supply) temperature and power alerts, and http://draw.io Network Mapping - 3 years
Firewall and Switch TCI/IP (Cisco iOS/ASDM, Sonicwall, Ubiquiti, Fortigate, Adtran) Configuration Routing/Traffic Shaping/Port Forwarding/Vlans/Config Backup/SNMP/Service Blocking - 3 years
Ethernet Cable Testing/Troubleshooting/Installation - 3 years
Ubiquiti airFiber wan/lan onsite dish installations/configurations, snmp monitoring, and troubleshooting - 3 years
Team leader and trainer for current and new employees at DCANet - 4 years
IP WAN/LAN/VLAN public/private configuration, IP subnet/static/dynamic addresses - 4 years
Computer Repair and Troubleshooting - 4+ years
Network Monitoring - Nagios, Cacti, and SmokePing - 5 years
Mediawiki Knowledgebase Technical Writing - 5 years
Fiber-Optic, Coaxial, EoC, and DSL Internet Access Troubleshooting - 5 years
VoIPNow, 4PSA, Cisco VoIP Phones - Monitoring, Firmware Updates, Troubleshooting - 5 years
Linux Ubuntu general use - 7 years
RT (Request Tracker) Ticketing System (Management and use) - 7 years

References

Keith Duncan

President/CEO at Consult Dynamics, Inc./DCANet

Brendon is a very talented technical person and has solid problem solving skills. He is also creative in finding new solutions to problems – thinking outside of the box so to speak. We made a significant, positive contribution to DCANet over many years, and he has my highest recommendation.

Steve Villanueva Sr.

V.P. of Technology at Latin American Community Center, Inc.

Brendon has worked at our facilty for his employer. Is very knowledgeable and a professional. It is always a pleasure to work with him.

John McMillan

IT Coordinator at Saint Anthony of Padua

Brendon was out to help us on numerous occasion when we had networking problems. He was always happy to help and very knowledgeable.